FAQ

Browse the frequently asked questions below to prepare for your upcoming stay at City Suites Hotel. If you can’t find the answers you need, please contact our team directly—we’ll be happy to assist you and ensure a perfectly seamless and comfortable experience in downtown Chicago.

What are the check-in and check-out times?

Our check-in time is at 3:00 PM and check-out is at 11:00 AM.

Do you offer early check-in or late check-out? Is there a fee?

Yes, we offer early check-in and late check-out based on availability for an additional fee. Please contact us directly prior to your arrival to check availability and arrange these requests.

What is the hotel’s cancellation policy?

We require reservations to be cancelled by 3:00 PM CST at least 24 hours before arrival to avoid a penalty of one night’s room rate and tax. Non-refundable or prepaid third-party reservations cannot be refunded, and bookings made through Expedia, Booking.com, or Hotel Tonight must be modified directly through those platforms. Stricter cancellation rules may apply to group rates, special promotions, or city events.

Is the front desk staffed 24 hours a day?

Yes, we feature a 24-hour front desk that provides full guest and concierge services. Our team is always happy to assist with tour/ticket assistance and local neighborhood recommendations.

What is the minimum age to check in?

Our official minimum age to check in is 21 years old. If you are between the ages of 18 and 20 and wish to check in on your own, please contact us directly ahead of time to discuss arrangements.

What is required in order to check in?

We require a valid government-issued photo ID at check-in, which must match the name on the reservation. You must also provide a matching credit or debit card.

How can I modify or cancel my reservation?

You can modify or cancel your reservation without penalty up to 24 hours before 3:00 PM CST on your day of arrival. Changes or cancellations made within this 24-hour window are subject to a fee equal to the first night's room and tax. For prepaid third-party bookings, you must contact Expedia, Booking.com, or Hotel Tonight directly to request modifications.

Is parking available at the hotel?

No, we do not have on-site parking, but we partner with a nearby neighborhood garage located a three-minute walk away. Limited self-parking is available for an additional fee, and we request that you check in at the front desk first to obtain your parking pass and directions.

Is parking free or is there a fee?

No, parking is not free, but we offer discounted self-parking privileges for our guests at a partner garage located a three-minute walk away.

Do you offer valet parking?

No, we do not offer valet parking because we do not have an on-site parking garage. Instead, we partner with a nearby neighborhood garage to provide discounted self-parking privileges for our guests.

Do you have EV charging stations?

No, we do not feature electric vehicle charging stations on-site. However, you can utilize public EV charging options located nearby within the Northalsted neighborhood.

Is airport transportation or shuttle service available?

No, we do not operate an airport shuttle service. You can easily navigate to or from O’Hare and Midway airports using rideshare services, city taxis, or the CTA "L" train system at the Belmont station located right next door to us.

Are there taxi or rideshare services nearby?

Yes, city taxis and rideshare services are highly accessible throughout Chicago and our Northalsted neighborhood.

Is there a fitness center or gym on-site?

No, we do not have a gym on-site. However, we provide our guests with complimentary passes to Truth Training, a local fitness center located nearby.

Is there an on-site restaurant or bar?

No, we do not have an on-site restaurant or bar. However, we are steps away from dozens of eclectic local dining options that are easily walkable from our front door.

Is breakfast included? If not, is it available for purchase?

No, breakfast is not included or available for purchase on-site. However, we provide a complimentary 24-hour tea and coffee service served fresh in our lobby.

Do you offer room service?

No, we do not offer room service.

Do you have a smoking policy?

We are a strictly non-smoking hotel. Any smoking that occurs in any guest room may result in a cleaning fee charged to the credit card we have on file.

What safety measures or security features does the hotel have?

To ensure a secure environment, we feature the following security measures:

  • 24/7 Surveillance: Security cameras are active and monitoring all public and common areas around the clock.
  • Controlled Nighttime Access: Our main entrance doors are locked overnight, and you can easily gain entry at any time using your secure room key card.
Are there any additional resort or facility fees?

No, we practice transparent boutique pricing and do not charge any additional resort or facility fees.

Can I ship packages to the hotel?

Yes, you may ship packages to us ahead of or during your stay. We kindly ask that you notify our front desk in advance if you are expecting a package delivery.

Do you offer luggage storage?

Yes, we provide dedicated baggage storage facilities where you can safely leave your bags before check-in or after checking out.