City Suites Hotel
Hotel Policies & FAQs
Guarantee Policy:
All reservations must be guaranteed by a valid credit card at check-in. Reservations will be held for 12 hours after scheduled arrival time.
Cancellation and Refund Policy:
You are able to cancel your reservation 24 hours before arrival (3pm CST) without any penalty, unless it is a non refundable reservation. If you cancel less than 24 hours before your arrival, the card on file will be charged for one night’s rate. No refunds. Please note, however, that there may be stricter cancellation rules related to: group rates, special promotions, or city events. Please refer to your reservation details or call the hotel with any cancellation-related questions.
Check in time is at 3 pm, and check out time is 11 am.
If late check out or early check in is requested, an additional fee will be incurred and is based on availability. Please contact the hotel directly prior to your stay to arrange.
We need a valid government-issued ID with a credit or debit card that matches the ID and name on the reservation.
Officially, 21 years old. Contact the hotel directly to discuss anyone from the ages of 18-20 checking in on their own.
The City Suites is a non-smoking hotel. Any smoking that occurs in any room may result in a charge to the card we have on file.
Cancellations are accepted without penalty up to 24 hours before 3 pm CST from day of arrival. Cancellations or reservation modifications within the 24 hour window cancellation policy are subject to first night’s room and tax.
We have several restaurants and bars within walking distance of the hotel, just ask the the front desk for recommendations!
We only allow service animals with a valid permit inside the property. We do not accept emotional support animals or other furry friends.
Parking is available at a nearby garage, for an additional $30-40 a night. Check in with the front desk prior to parking to obtain your parking pass. We will give directions and more details upon arrival. The parking lot is about a three-minute walk from the hotel.
Yes, we have complimentary Wi-Fi!